Get in touch

Diagnostics & support

Help with problems: how to reach us and send a diagnostic log straight from the app.

You can reach us by e-mail at info@nogetec.de.

Sharing a diagnostic log

Under ⋯ → Diagnostics you will find a technical log of the app on iOS and Android. It helps us track down problems. The page shows the last 300 lines. "Share" sends the full current log, "Share all" sends all stored logs as a ZIP file, useful if the problem happened in an earlier session. Only the log is shared; otherwise nothing leaves your device.

The diagnostics view with the app's technical log, at the bottom the "Share" and "Clear" buttons.
The diagnostics view: the text shown is exactly what is shared.

Pathset collects no data, sends no telemetry and embeds no third parties. A diagnostic log is only ever shared when you actively choose to do so.

Pathset is an independent third-party app. It is not made by, affiliated with, endorsed by, or sponsored by DJI, SZ DJI Technology Co., Ltd., or Arashi Vision Inc. (Insta360). "DJI", "Osmo" and "Osmo Pocket" are trademarks of SZ DJI Technology Co., Ltd. "Insta360" is a trademark of Arashi Vision Inc. All trademarks are the property of their respective owners.