Help and troubleshooting
The app's messages and what they mean, plus answers to frequently asked questions.
Messages and remedies
| Message | Meaning and remedy |
|---|---|
| "Bluetooth permission denied — Lapset needs it to find the camera. Enable it under Settings › Apps › Lapset › Permissions." | Allow the Android "Nearby devices" permission. |
| "Wi-Fi join was declined." / "Wi-Fi join failed. Please try again." | System dialog declined or timed out: tap "Connect" again and confirm promptly. |
| "Please join Wi-Fi “…” on this device (password: …)." | Automatic joining is not possible: connect manually in the Wi-Fi settings; the app then carries on. |
| "Camera network “…” not found." | Camera off or too far away: switch it on, move closer, connect again. |
| "No telemetry — the session isn’t ready." | Camera not reachable: check the camera, tap "Disconnect" and then "Connect" again. |
| "The camera did not accept the move. Please check the connection and try again." | Transfer disrupted: start again. While an app is connected, do not tap any prompts on the camera display; that can abort the start. |
| "Camera busy right now — please refresh again." (media library) | The camera is writing: wait a moment, then tap "Refresh". |
| Camera not found | Wake the camera (it switches off automatically when idle) and turn on Bluetooth on the phone. On iPhone, Bluetooth and "Local Network" must be allowed (Settings › Lapset). No other app may be connected to the camera at the same time. |
Diagnostic log
Under ⋯ → "Diagnostics" you will find the session log. "Share" sends it, for example by e-mail to support; "Clear" deletes it. ⋯ → "About" shows version, description and trademark notice plus "Rate the app".
You can reach us by e-mail at info@nogetec.de.
Frequently asked questions
Does the phone have to stay with the camera during the timelapse?
No. The camera records on its own; you can turn off the screen or close the app. Lapset can reconnect later and take over the running timelapse.
Why only four waypoints?
That is a limit of the camera.
Why no roll and no zoom?
In the camera's timelapse mode the camera only moves pan and tilt.
Why does the remaining time pause briefly at the beginning?
After the start the camera needs a few seconds until the first frame; Lapset counts from then on.
The camera display only shows the image, no controls, and does not respond.
Press and hold the record button for 10 to 15 seconds until the display goes dark. The camera restarts and everything is back. Switching it off normally is not enough.
Can I try a move beforehand?
Yes. "Preview" in the editor runs through the points briskly one after the other, without recording. That shows you the start, the end and the framing.
Which resolutions are available?
1080p and 4K on all supported cameras, 2.7K only on the Osmo Pocket 3; each at 25 or 30 fps. With "As on camera" the camera's setting stays unchanged.
Does Lapset cost anything?
No. Lapset is free and has no in-app purchases. Your own moves are always saved permanently.
The camera does not accept the move ("set different gimbal positions").
Two consecutive waypoints are too close together. The camera requires a noticeable difference between neighbouring points; on the Osmo Pocket 3, 1° was not enough, 2° was. Keep at least 2° between neighbouring waypoints in pan or tilt.
Which shutter speeds are available?
Pocket 4 and 4P up to 4 s, Pocket 3 up to 8 s — on the Pocket 3, anything above 1 s counts as unofficial and is used at your own risk. With long exposures Lapset automatically raises the interval to at least the shutter speed + 1 s. More about it under Format and exposure.
The video is blurred.
In timelapse with waypoints, the camera focuses on distant subjects, and the focus cannot be changed in this mode. Nearby subjects are therefore blurred, even if the live view was sharp beforehand. Choose a subject that is at least several metres away.
Where do the videos end up?
On the camera's memory card. Via the media library you save them to your phone, on Android to the gallery (folder "Movies/Lapset"), on iPhone to Photos.